Our Guarantee

Best Friends Happy Healthy Pet Guarantee: At Best Friends Pet Super Centre we take the utmost care of all animals living under our roof to ensure they are happy and healthy whilst in our care.

After purchase, if you are not satisfied with the health of your new pet or you are having second thoughts on pet ownership, you can return your pet to us with the receipt within 14 days of purchase for vet treatment or a refund.*

We are unable to provide a refund for any equipment you purchased and have used for your pet during this time.

 

Great Taste Guarantee

Our premium food suppliers pride themselves on the quality and palatability of their products. We are so confident in our supplier’s offerings that we will offer a 100% money-back Palatability Guarantee*.

For us to appropriately manage these claims the below points must be adhered to:

• The product requested for refund must be 75% full. If the product has less than 75% of the food remaining, then the money-back guarantee is no longer valid
• The product returned must still be within the date. Expired stock will not be accepted.
• Customers must provide the original sales receipt
• All products purchased will be refunded at the price purchased including those purchased during the promotion
• Team Members must be provided with an explanation as to why the product is being returned.
• The customer’s Name, Member Number, and Contact Details must be obtained.
• When all of the above points have been actioned, a full refund of the product purchased will be provided.

*Available on Meals for Mutts 2.5kg only. Excludes Meals for Mutts 20kg and 9kg bag sizes, and excludes Ziwi Peak 4g bags only.