Updated on: 1st August 2024

Best Friends Pets website is going under maintenance, unfortunately online shopping and click & collect is not available at this point in time. Sorry for the inconvenience. 

For customer's that shopped before 1st August 2024, see below our previous shipping policy. Any issues with orders placed before 1st August 2024, please contact us at: support@bfpets.com.au

Best Friends Pets delivers within Australia only, using Australia Post services. Goods will be delivered on business days only. 

Standard Delivery 

• Free standard delivery for all online orders over $75 Australia Wide.
• All online orders under $75, can be delivered for a flat rate of $9.99. 
• During the COVID-19 period, deliveries will not require a signature. Deliveries will be left at a safe place at the delivery location where possible. If there is no-one available, deliveries will be taken to your nearest Post office.

We are still dispatching daily, however Australia Post are experiencing some delays due to reduction in freight capacity and an increase in parcel volumes. You can continue to check the status of your order through your tracking number which is emailed to you once you've placed your order.Some orders may be split into multiple deliveries which can be tracked via the same tracking number to provide you a real time estimated delivery date. 

C&C (Click &Collect)

• Place your order online and choose a store collection option from our 30 convenient locations.

Please Note:

Orders placed before 3pm can be processed within 2 hour on the same day. If placed after 4 pm, your order should be ready for collection the following day.

We aim to have any orders placed before 3pm ready in two hours, 7 days a week. 

Once your order is ready, you will receive an email confirming your order is ready for pick up at the store you selected. You can collect your order 7 days a week.

Please ensure you check store opening hours to avoid disappointment; you can check store hours HERE.

Please note that occasionally during periods of high demand this may not be possible, please ensure you have received an email and SMS confirming your order is ready to be collected before proceeding to store.

Collection Conditions:

C&C orders will only be released under the following strict conditions;

• Presenting your order confirmation, in either printed or digital form
• Photo ID
• You have 14 days to collect your order or the order will be cancelled and refunded to the original payment method.
• You will receive a SMS text message and email when your order is ready for pick up.

How Contact Free C&C works:

We are now providing a Contact Free C&C option. We're providing this so you don't have to enter the store. Call us when you're outside the store and we'll bring your order to you.